Safari Cancellation & Refund Policy
Our cancellation and refund terms are designed to provide clarity and fairness while helping us manage accommodation, transport, park fees and other safari arrangements made on your behalf.
1. Cancellation by the Guest
We understand that travel plans can change. If you need to cancel your safari, please notify Beyond Ordinary Safaris as soon as possible in writing. The applicable refund will depend on how much notice we receive before your scheduled departure.
2. Cancellation 60 Days or More Before Departure
Cancellations made 60 days or more before the scheduled departure date may qualify for a refund of the amount paid, less any non-refundable charges already incurred by Beyond Ordinary Safaris and any applicable transaction or processing fees.
3. Cancellation 30–59 Days Before Departure
Cancellations made between 30 and 59 days before departure may qualify for a 50% refund of the safari payment, less any non-refundable costs already committed to accommodation, transport, park fees, permits or other suppliers.
4. Cancellation Less Than 30 Days Before Departure
Cancellations made less than 30 days before departure may be subject to substantial cancellation charges, and refunds may not be available where suppliers have already charged non-refundable fees.
5. No-Show or Late Arrival
No refunds will normally be provided for guests who fail to arrive for their safari, arrive too late to participate in scheduled activities, or voluntarily leave the safari before completion.
6. Changes to Your Safari
Requests to change travel dates, accommodation, destinations or other arrangements will be considered subject to availability. Additional costs resulting from changes may be charged to the guest.
7. Cancellation by Beyond Ordinary Safaris
In exceptional circumstances, Beyond Ordinary Safaris may need to modify or cancel an itinerary because of circumstances beyond our reasonable control, including safety concerns, severe weather, government restrictions, natural events or other unforeseen circumstances.
Where we cancel a safari, we will work with the guest to provide an appropriate alternative, reschedule the trip where possible, or process any applicable refund in accordance with the terms of the affected bookings and suppliers.
8. Non-Refundable Services
Certain services may be subject to non-refundable deposits or charges, including selected accommodation, flights, permits, park fees, special activities and third-party services. These costs may be deducted from any applicable refund.
9. Refund Processing
Where a refund is approved, Beyond Ordinary Safaris will process it using the appropriate payment method where possible. Processing times may vary depending on the payment provider or financial institution.
10. Travel Insurance
We strongly recommend that all travellers obtain comprehensive travel insurance covering trip cancellation, interruption, medical emergencies, lost luggage and other unexpected travel expenses.
11. Contact Us
For cancellation requests or questions regarding your booking, please contact Beyond Ordinary Safaris as soon as possible. Our team will review your booking and explain the applicable cancellation terms.
We understand that travel plans can change. If you need to cancel your safari, please notify Beyond Ordinary Safaris as soon as possible in writing. The applicable refund will depend on how much notice we receive before your scheduled departure.
2. Cancellation 60 Days or More Before Departure
Cancellations made 60 days or more before the scheduled departure date may qualify for a refund of the amount paid, less any non-refundable charges already incurred by Beyond Ordinary Safaris and any applicable transaction or processing fees.
3. Cancellation 30–59 Days Before Departure
Cancellations made between 30 and 59 days before departure may qualify for a 50% refund of the safari payment, less any non-refundable costs already committed to accommodation, transport, park fees, permits or other suppliers.
4. Cancellation Less Than 30 Days Before Departure
Cancellations made less than 30 days before departure may be subject to substantial cancellation charges, and refunds may not be available where suppliers have already charged non-refundable fees.
5. No-Show or Late Arrival
No refunds will normally be provided for guests who fail to arrive for their safari, arrive too late to participate in scheduled activities, or voluntarily leave the safari before completion.
6. Changes to Your Safari
Requests to change travel dates, accommodation, destinations or other arrangements will be considered subject to availability. Additional costs resulting from changes may be charged to the guest.
7. Cancellation by Beyond Ordinary Safaris
In exceptional circumstances, Beyond Ordinary Safaris may need to modify or cancel an itinerary because of circumstances beyond our reasonable control, including safety concerns, severe weather, government restrictions, natural events or other unforeseen circumstances.
Where we cancel a safari, we will work with the guest to provide an appropriate alternative, reschedule the trip where possible, or process any applicable refund in accordance with the terms of the affected bookings and suppliers.
8. Non-Refundable Services
Certain services may be subject to non-refundable deposits or charges, including selected accommodation, flights, permits, park fees, special activities and third-party services. These costs may be deducted from any applicable refund.
9. Refund Processing
Where a refund is approved, Beyond Ordinary Safaris will process it using the appropriate payment method where possible. Processing times may vary depending on the payment provider or financial institution.
10. Travel Insurance
We strongly recommend that all travellers obtain comprehensive travel insurance covering trip cancellation, interruption, medical emergencies, lost luggage and other unexpected travel expenses.
11. Contact Us
For cancellation requests or questions regarding your booking, please contact Beyond Ordinary Safaris as soon as possible. Our team will review your booking and explain the applicable cancellation terms.